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General Questions

  • Do you manufacture all your equipment in the U.S.?

    Answer: All Shredfast equipment is designed, manufactured, and assembled in-house in the United States. Our facility includes a full machine shop, paint booth, parts warehouse, fabrication shop, box shop and assembly areas. We have been committed to manufacturing our own machinery since 1998.
  • How big is Shredfast's facility?

    Answer: Our manufacturing facility is 136,700 sq. ft. on 10 acres of land in Airway Heights, WA. This facility includes a full machine shop, paint booth, parts warehouse, fabrication shop, box shop, and assembly and QC areas. This facility is the largest of its kind in the world.
  • How many people do you employ?

    Answer: Currently, we employ between 50 and 60 from the Spokane, WA area. Many of our employees have over 10+ years of experience working on Shredfast equipment. This knowledge and expertise are what sets Shredfast equipment apart.

General Product Questions

  • Where can I find the Shredfast ID number?

    Answer: A Shredfast ID can be found on every piece of Shredfast equipment. The ID number can be found by locating the aluminum Shredfast ID plate. For mobile shredding and mobile collection vehicles, ID plates are located either on the front of the van body or in the lift area. For other Shredfast equipment, please contact us for ID plate location. It is important to have access to the Shredfast ID number in order to receive proper service and parts information.
  • What does Legal Payload Capacity include?

    Answer: Legal Payload Capacity includes the vehicle with full fluids (including fuel) and a standard size operator. We choose to emphasize Legal Payload as opposed to Payload Capacity. The term Payload Capacity generally exceeds legal weight and could result in unlawful operation. Find this and all other specs in the product pages.
  • Do you export vehicles?

    Answer: Yes, Shredfast is truly a global entity in mobile document collection and destruction. We have exported our equipment around the globe. We manufacture complete vehicles that will comply with the transportation regulations of your country. We can also supply our van bodies for you to outfit with the chassis of your choice in your locality. We also regularly ship parts internationally. For more information on how we can build and export a vehicle to meet your international need contact us.
  • Can you provide on-site training?

    Answer: Yes, we can provide on-site training for all of our equipment. This includes everything from start-up and shut-down to preventative maintenance. For more information, please visit our training page.
  • Do you accept trade-ins?

    Answer: Yes, we do accept trade-ins. Please contact us with the equipment information that you are looking to trade and we can figure out what works for you.
  • Where can I find used equipment?

    Answer: You can find pre-owned equipment at our sister company, ShredSupply. They carry an expansive inventory of quality pre-owned equipment and offer parts and service for the document destruction industry. You can visit their website at shredsupply.com or contact them at 866-520-8762.

Literature, Documentation & Manuals

  • How do I get a product brochure?

    Answer: You can download a brochure by navigating to a product page and clicking the download brochure button. You can also go to the Get a Brochure link to find all Shredfast’s products brochures. If you would like more information on a product, feel free to contact us.
  • Can I see a video demo of a Shredfast Product?

    Answer: You can find video demos of Shredfast products on each product page or by navigating to the Video Demos link.
  • How can I get a new operations or maintenance manual?

    Answer: If you are in need of a new operations or maintenance manual, please contact us with your product’s year and model or your product’s Shredfast ID number so we can send you the proper replacement manual.

Pricing, Quotes and Demos

  • Can you provide a price quote?

    Answer: To receive a price quote, simply click on the Get A Quote link on any product page, send us the corresponding e-mail, and a sales representative will be in contact with you shortly to discuss pricing options. You can also contact a sales representative directly at 800-299-8437 – they will be happy to discuss pricing options with you.
  • Do you offer live equipment demos?

    Answer: We would be more than happy to accommodate an equipment demonstration for you at our Airway Heights facility. This would include a tour of our headquarters and a live demonstration of our equipment. You can find video demos of our equipment on the Video Demos page.

Parts Questions

  • Where can I get parts for my Shredfast equipment?

    Answer: Only our Airway Heights facility sells genuine replacement parts for your Shredfast equipment. Contact our parts department for all your parts needs.
  • What type of oil should I use on my Shredfast equipment?

    Answer: We recommend you use Chevron Rando HDZ ISO 22 multi-viscosity oil on your equipment because of its versatility in cold to hot weather applications. The multi-viscosity feature promotes even and continuous power transmission over wide temperature ranges with a minimum shudder, and maximum accuracy while protecting equipment for long life and reliable operation.

Got a question?

If you can not find the answer to your question, click the Contact Us link above to contact Shredfast directly, or fill out the form below and we will get back to you as soon as possible.

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